Returns, Refunds & Warranty Policy

At Filamigo, we stand behind the quality of our products and are committed to providing exceptional customer service.

Most 3D printing issues can be resolved through troubleshooting without the need for a return. If you experience any problems with your filament, our team will work with you to diagnose the issue and determine the most appropriate solution.

This policy is provided in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any rights you may have under the ACL.

1. Change of Mind Returns

If you change your mind, you may request a return within 14 days of receiving your order, provided that:

• You contact Filamigo before returning the product.
• The return is authorised by Filamigo.
• The product is unopened, unused and in its original packaging.
• The product is returned in the same condition in which it was received.
• Proof of purchase is provided.

Opening a vacuum-sealed filament bag constitutes use of the product and makes the product ineligible for a change-of-mind return.

Customers are responsible for all return shipping costs.

Approved change-of-mind returns may incur a restocking fee of up to 10% to cover inspection, handling and restocking costs.

Refunds are processed after the returned goods have been received and inspected.

Original shipping charges are not refundable for change-of-mind returns.

Where an order qualified for promotional free shipping, and a change-of-mind return causes the remaining order to fall below the qualifying threshold, Filamigo reserves the right to deduct the shipping charge that would have applied to the revised order from the refund.

Returned products must be packaged appropriately to prevent damage during return transit.

Products that have been opened, used, printed with, modified or damaged after delivery are not eligible for change-of-mind returns.

2. Product Issues, Faults or Incorrect Items

If you believe you have received an incorrect product or that your filament has not met the consumer guarantees under Australian Consumer Law, please contact Filamigo so we can investigate.

To help us assess the issue, we may request:

• Your order number.
• A description of the issue.
• Photographs or videos.
• Printer make and model.
• Slicer software and print settings.
• Sample prints where applicable.
• The filament batch number (where available).

Where appropriate, we may request that the product be returned for assessment before determining the appropriate remedy.

3. Filament Assessment

3D printing filament is a technical product and print quality can be affected by many factors outside the manufacturing process.

These factors include, but are not limited to:

• Printer calibration.
• Nozzle wear or blockage.
• Moisture absorption.
• Print temperature.
• Bed temperature.
• Cooling.
• Print speed.
• Flow rate.
• Retraction settings.
• Slicer configuration.
• Storage conditions.
• Environmental conditions.

Accordingly, Filamigo may perform reasonable testing and troubleshooting before determining whether a product has failed to meet the consumer guarantees under Australian Consumer Law.

Assessment may include, where appropriate:

• Visual inspection.
• Diameter and dimensional checks.
• Print testing.
• Moisture assessment.
• Extrusion testing.
• Review of customer-supplied print settings and photographs.

4. Examples of Issues That Do Not Automatically Indicate a Product Fault

The following examples do not, by themselves, establish that a product is faulty:

• A vacuum-sealed bag that has lost its vacuum where the filament remains fit for purpose.
• Brittle filament that may result from moisture absorption, prolonged storage after opening or environmental conditions.
• Stringing, poor layer adhesion, warping, inconsistent surface finish or other print quality issues that may be influenced by printer settings or environmental conditions.
• Damage resulting from incorrect storage, handling or use after delivery.
• Minor cosmetic damage to packaging that does not affect the product itself.

Every claim is assessed individually based on the available evidence.

5. Inspection & Remedies

Filamigo reserves the right to inspect returned products before determining whether a remedy is required.

Where a product is found to have failed the consumer guarantees under Australian Consumer Law, Filamigo will provide an appropriate remedy in accordance with the law. Depending on the circumstances, this may include:

• Repair;
• Replacement; or
• Refund.

Where required under Australian Consumer Law, Filamigo will also reimburse reasonable return shipping costs.

If our assessment determines that the product complies with the consumer guarantees under Australian Consumer Law, we may:

• Return the product to the customer at the customer's expense; or
• Where agreed by both parties, treat the return as a change-of-mind return under Section 1 of this policy.

6. Returning Your Products

Please do not return products without first contacting Filamigo.

Returns must only be sent to the return address provided by Filamigo in writing.

Filamigo is not responsible for products sent to an incorrect or unauthorised return address.

We recommend using a tracked shipping service, as returned goods remain the sender's responsibility until they are received by Filamigo.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the nature of the issue and your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

8. Contact Us

If you need assistance or would like to request a return, please contact us before sending any products back.

Email: shop@filamigo.com.au

Website: www.filamigo.com.au