FAQ

Yes :) They are the same width and size as the Bambu Lab spools, making for smooth turning and decreasing the likelihood of any AMS spool related errors.

You have 7 days from the date of receiving your order to request a return or exchange—provided the item is unopened, unused, and in its original condition and packaging.

That’s okay! Returns or exchanges for items in their original, unopened condition are accepted within the 7-day window.

👉 Please note: If you’re returning an item due to change of mind, you will need to cover the return postage costs.

Yes—you’ll need to include your order number and proof of purchase (e.g. order confirmation email or receipt) to start the return process.

Change of mind: Buyer pays return postage.

Faulty, damaged, or incorrect items: Filamigo will cover return shipping costs.

Email our support team with:

• Your order number
  
• A clear photo or description of the issue (if applicable)
  
• Whether you'd prefer a refund or exchange
  

We'll reply with a Return Authorization (RA) and instructions for next steps.

Once we receive and assess it, refunds or exchanges will be processed—typically back to the original payment method within 7 business days.

Items not returned in original, unopened condition
Products exceeding the 7-day return window

Order cancellations are accepted only before the order ships. Once dispatched, you'll need to follow the returns process outlined above.

Email our customer support at shop@filamigo.com.au —we’ll get back to you within 1–3 business days.

If you’ve shopped around for 3D printing filament, you’ve probably noticed that ZIRO filaments—both PLA and PETG—often cost more than the no-name spools you can grab off Amazon or AliExpress. At first glance, it might feel like you’re just paying extra for the label, but there are real reasons behind the price difference. Let’s dig into why ZIRO tends to cost more and whether it’s worth it for your prints.

1. Higher-Quality Raw Materials

Generic brands often cut costs by using recycled or lower-grade resin, which can make prints brittle or inconsistent.

• Generic PLA/PETG: Sometimes mixed with fillers or lower-quality resins to stretch production.
  
• ZIRO PLA & PETG: Made from higher-purity base materials, which melt more consistently, bond layer-to-layer more reliably, and give stronger finished parts.
  

That extra consistency means fewer failed prints and less wasted filament.

2. Specialty Formulations

One of ZIRO’s big selling points is its range of specialty filaments—silk, matte, carbon fiber, wood, even glow-in-the-dark. These aren’t just gimmicks; they require custom additives and processing that generic brands usually skip.

For example:

• ZIRO Silk PLA has a smoother, shinier finish compared to cheaper “silk” filaments, which can look dull or streaky.
  
• ZIRO Matte PLA has pigments that diffuse light more evenly, giving prints a truly flat look instead of just “less shiny.”
  
• ZIRO PETG is formulated for strong layer adhesion and reduced stringing, which many budget PETG filaments struggle with.
  

These tweaks cost more to develop and produce, which drives up the price.

3. Tighter Manufacturing Tolerances

Filament diameter consistency is a big deal. A cheap spool might claim 1.75 mm, but it could swing between 1.65–1.85 mm—causing under-extrusion, clogs, or uneven prints.

• Generic Brands: Looser tolerances, less consistent extrusion.
  
• ZIRO: Advertises ±0.02 mm precision, which means smoother prints and fewer problems mid-print.
  

That level of control requires better extrusion equipment and stricter quality checks—both of which add to production costs.

4. Packaging and Storage

Moisture is PLA and PETG’s worst enemy. Wet filament can pop, bubble, and ruin surface quality.

• Generic Brands: Often come in thin, loosely sealed bags. If the spool has been sitting in storage for months, it might already be compromised.
  
• ZIRO: Uses vacuum-sealed, foil-lined bags with desiccant packs. This keeps the filament fresh longer and saves you from baking it in a dryer before every print.
  

It’s a small detail, but packaging quality adds cost—and reliability.

5. Brand Reputation and Consistency

Generic filament can be a gamble—one spool prints great, the next is brittle or poorly wound.

ZIRO has built a reputation for consistency across batches. That reliability means you can expect the same results every time you reorder. You’re also paying for brand support: if a spool is defective, premium brands are more likely to replace it than a generic seller.

6. PETG Specifically: Why It Costs More

PETG is already trickier to make than PLA. It needs higher extrusion temperatures, special handling during production, and careful formulation to reduce stringing and brittleness.

• Generic PETG: Often prints stringy, brittle, or inconsistently.
  
• ZIRO PETG: Formulated to balance strength, flexibility, and printability. Less stringing, stronger parts, and better layer adhesion.
  

That extra tuning makes it more reliable—but also more expensive.

So, Is ZIRO Worth the Extra Cost?

It depends on your priorities.

• If you’re printing quick prototypes, decorative objects, or don’t mind tuning for each spool, generic brands are fine and budget-friendly.
  
• If you care about consistency, strong mechanical properties, and high-quality finishes, ZIRO’s higher price often pays for itself in fewer failures and better-looking prints.
  

Think of it this way: a cheap spool might save you $10 upfront, but if you waste hours fighting stringing, clogs, or failed prints, that “savings” disappears fast.

👉 Bottom line: ZIRO PLA and PETG are more expensive because they use higher-quality materials, specialty formulations, tighter tolerances, and better packaging. You’re not just paying for a name—you’re paying for reliability.